While the below policies still apply. See our COVID-19 specific policies here
If you cancel your reservation outside the 4-hour window prior to class start time, you will not be charged. If you cancel after the 4-hour window you will forfeit your class credit. Unlimited membership holders will be assessed a cancellation fee of $20 per incidence for any late cancellation or no show. We elect to enforce this charge only for classes that at any point reach full capacity. This limited enforcement is at the discretion of TPG and may change without notice.
We recommend cancelling a reservation using the MindBody app however if one must cancel by phone, you must speak with a TPG team member live; voicemail messages left after the close of business for a morning class will not be honored.
Please arrive at least 5 minutes before each class start time and 15 minutes early for your first class to get acquainted with Partners. If you are running late, please call the studio to let us know. If you are running late and we have not heard from you by the start of class, any wait-listed members or drop-ins who are physically present will take your place in class. The trainer in charge has the discretion to bar late comers from a class if they cannot be incorporated safely and without disruption.
When a wait-listed member is moved into a class, the reservation must be accepted or they risk having their spot assigned to the next member in line. Reservations can be accepted from the MindBody app or by responding to a text message received after promotion.
For safety reasons as well as to ensure the best class experience for all participants, advanced classes require prior approval of the class instructor before online registration is permitted. Advanced classes are designated “Advanced” on the TPG schedule
For safety reason, children are not allowed on the main studio floor during classes. Children must stay in designated play areas. If an unsupervised child is unable to stay in the designated play area or become otherwise disruptive, the parent will be asked to address the situation. Outside class periods, children under 16 years of age must remain under close supervision while in the main studio floor.
Members must schedule childcare at the front desk or by phone. All children under 16 years of age, and under the supervision of a TPG staff member are assessed the prevailing childcare rate whether or not a childcare appointment was scheduled.
While group training is in session, only participating members are allowed on the main studio floor. Anyone not participating in the group session may only use rowers, treadmill or skiergs with the explicit approval of a TPG trainer. The group training schedule may change at any time and without notice.
MEMBERSHIP CANCELLATION AND FREEZE
Cancellation and freeze requests must be sent to email@example.com, acknowledged and confirmation must be sent for the freeze or cancellation to go into effect. Verbal notices to cancel or freeze are not acceptable.
SECURE YOUR PERSONAL BELONGINGS
Please lock your bags and other personal belongings in our locker rooms or cubbies by the front desk. You may borrow a digital lock from the front desk. We are not responsible for lost or missing personal items.
PURCHASE & REFUND
Classes and trainer assignments are subject to change. Pricing is subject to change without notice. All class packages are non-refundable; there are no exceptions. Single classes and 10 class packages expire 3 months from date of purchase. 20 class packages expire 6 months from the date of purchase.